Welcome to Helena Shop’s FAQ section! We’ve compiled answers to the most common questions about our effortless fashion, global delivery, and customer care. If you don’t find what you’re looking for, our style-conscious team is always ready to assist at [email protected].
About Helena Shop
Who is Helena Shop designed for?
Helena Shop caters to style-conscious women worldwide who appreciate timeless wardrobe essentials with modern versatility. Our collections are perfect for those seeking effortless pieces that transition seamlessly from workwear to weekend wear.
What’s the style aesthetic of Helena Shop?
We specialize in effortless, versatile fashion that moves with your lifestyle. Our curated collections (Dresses, Pants & Jeans, Shorts, Tees & Tanks, Tops) focus on timeless silhouettes with contemporary details that flatter and function.
Product Questions
What types of clothing does Helena Shop offer?
Our collections include:
- Dresses (perfect for events or everyday wear)
- Pants & Jeans (workwear essentials and casual styles)
- Shorts (seasonal and versatile)
- Tees & Tanks (wardrobe staples)
- Tops (to mix and match with your existing pieces)
How can I determine the right size for me?
Each product page includes detailed size charts with measurements. We recommend comparing these with your favorite well-fitting garments. If you’re between sizes or need styling advice, our customer care team can help at [email protected].
Shipping & Delivery
Where does Helena Shop ship?
We ship globally except to certain remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 USD worldwide via DHL/FedEx): 10-15 days after dispatch
- Free Shipping (via EMS for orders $50+ after discounts): 15-25 days after dispatch
How can I track my order?
Once your order ships from our Washington, DC headquarters, you’ll receive a confirmation email with tracking information to follow your package’s journey to your doorstep.
Returns & Exchanges
What’s your return policy?
We want you to love every Helena piece! You may return items within 15 days of receipt for a full refund or exchange. Return shipping costs are the customer’s responsibility unless the item is faulty.
How do I initiate a return?
Please email [email protected] with your order number and return request. We’ll provide instructions for returning your items to our Washington, DC address.
Payments & Security
What payment methods do you accept?
For a seamless global shopping experience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. For added security, we don’t store full payment details on our servers.
Customer Service
How can I contact Helena Shop?
Our style-conscious team is available via email at [email protected]. We’re based at 1820 22nd Street Southeast, Washington, US 20020 but don’t offer in-person visits at this time.
Do you offer styling advice?
Absolutely! We love helping our customers create versatile looks. Email us at [email protected] with your style questions or wardrobe needs.
Still have questions? We’re committed to bringing you fashion that moves with your life—from our design studio to your doorstep. Contact us anytime at [email protected].
Happy styling,
The Helena Shop Team
www.helenawardrobe.com