At Helena Shop, we believe your privacy should be as carefully protected as our timeless fashion pieces are crafted. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit helenawardrobe.com or make a purchase from our global collections.

1. Information We Collect

Like our versatile wardrobe essentials that adapt to your lifestyle, we collect only the information necessary to provide you with a seamless shopping experience:

  • Personal Details: When you make a purchase, we collect your name, email address, shipping address, and payment information (processed securely through our payment partners).
  • Order Information: Details about the dresses, pants, jeans, shorts, tees, tanks, and tops you purchase from our collections.
  • Device & Browsing Information: We automatically collect certain data about your device and how you interact with our site, similar to how we carefully consider every detail in our designs.
  • Communications: When you contact our Washington, DC-based team, we keep records of those exchanges.

2. How We Use Your Information

Just as our fashion pieces serve multiple purposes from workwear to weekend wear, we use your information to:

  • Process your orders for our globally-inspired collections
  • Provide customer support from our Washington, DC headquarters
  • Improve and personalize your shopping experience
  • Communicate about new arrivals, promotions, and style tips (only with your consent)
  • Prevent fraud and enhance the security of our site
  • Comply with legal obligations

3. Sharing Your Information

We treat your data with the same care we put into selecting fabrics for our collections:

  • Service Providers: We share necessary information with trusted partners who help operate our site (payment processors, shipping carriers, IT services).
  • Legal Compliance: We may disclose information when required by law or to protect our rights.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties.

4. Data Security

Just as we craft our garments with precision, we implement industry-standard security measures:

  • SSL encryption for all data transmissions
  • Secure payment processing (we never store full payment details)
  • Regular security assessments of our systems
  • Limited access to personal information within our organization

5. Your Rights

Like our commitment to versatile fashion, we respect your rights regarding personal data:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure of your data under certain circumstances
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Limit how we use your data

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies – small data files that help us:

  • Remember your preferences (like currency selection for international orders)
  • Analyze site traffic to improve our collections and user experience
  • Enable features like your shopping cart
  • Deliver relevant advertising (with your consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site features.

7. International Data Transfers

As a global retailer (serving customers worldwide except certain Asian and remote regions), your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our collections are designed for adult women. We do not knowingly collect information from children under 16.

9. Changes to This Policy

We may update this policy occasionally, just as we refresh our collections. The updated version will be posted on our site with a new “Last Updated” date.

10. Contact Us

For questions about this policy or your personal data, please contact our Washington, DC team:

Helena Shop
1820 22nd Street Southeast
Washington, US 20020
Email: [email protected]

Thank you for trusting Helena Shop with your personal information. We value your privacy as much as we value helping you create your perfect wardrobe.