Welcome to Helena Shop (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website helenawardrobe.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Our Customers

Helena Shop caters to fashion-conscious individuals who appreciate timeless elegance with global inspiration. Our collections are designed for those who value quality craftsmanship and sophisticated style in their wardrobe essentials.

2. Website Use

2.1 Access and Account

You may browse our site without registration. To make purchases, you may need to create an account with accurate information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Intellectual Property

All content on this website, including designs, text, graphics, and logos, is the property of Helena Shop and protected by intellectual property laws. Unauthorized use is prohibited.

2.3 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the website
  • Use any automated means to access the site without permission

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur. Please contact us if you have questions before purchasing.

3.2 Availability

All items are subject to availability. We reserve the right to discontinue products without notice.

3.3 Pricing

Prices are listed in US dollars. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price quoted at purchase.

4. Orders and Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. All orders are subject to verification and availability checks.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method.

4.3 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

Delivery times are estimates and may vary based on location and customs processing.

5.2 Shipping Areas

We ship worldwide excluding certain Asian and remote regions. Some restrictions may apply.

5.3 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses, customs, or unforeseen circumstances.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery date. Items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Final sale items
  • Swimwear with removed hygiene tags
  • Undergarments (unless defective)

6.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with order details
  2. Wait for return authorization and instructions
  3. Ship items to: Helena Shop Returns, 1820 22nd Street Southeast, Washington, US 20020

Customer pays return shipping unless item is defective.

6.4 Refunds

Refunds are processed within 5-7 business days of receiving your return. The refund amount will be the item price minus original shipping costs (unless return is due to our error).

6.5 Exchanges

We offer exchanges for different sizes/colors when available. If your requested exchange isn’t available, we’ll process a refund.

7. Customer Responsibilities

  • Provide accurate personal and payment information
  • Review order details before submission
  • Inspect deliveries promptly and report issues within 48 hours
  • Follow care instructions to maintain product quality
  • Comply with all applicable laws regarding online purchases

8. Limitation of Liability

Helena Shop’s liability is limited to the purchase price of the product. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Product misuse or unauthorized alterations
  • Events beyond our reasonable control (force majeure)

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date. Continued use of our site constitutes acceptance of the revised terms.

11. Governing Law

These Terms are governed by the laws of Washington, DC. Any disputes shall be resolved in the courts of Washington, DC.

12. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Address: 1820 22nd Street Southeast, Washington, US 20020

Thank you for choosing Helena Shop. We appreciate your trust in our globally-inspired, elegant collections and look forward to serving you.